Support

Questions, problems or ideas? Email support@millhilltube.app. We usually reply within two working days.

Seeing wrong times on the board? Use Report an issue in the app. It includes the board as you saw it, which helps us fix the cause.

Board Pass subscription

Plans

Board Pass unlocks the live board. You can pay monthly or yearly, and new subscribers get a free trial. The app shows the price in your currency before you subscribe. Payment is taken by Apple (iPhone) or Google Play (Android) at the end of the trial unless you cancel at least 24 hours before it ends. The subscription renews automatically until you cancel.

Cancel or change plan

On iPhone, open Settings → your name → Subscriptions → Mill Hill Tube. On Android, open the Google Play app → your profile picture → Payments & subscriptions → Subscriptions → Mill Hill Tube. Or use Info → Manage Board Pass in the app. When you cancel, you keep access until the end of the period you've paid for.

Restore a purchase

New phone or reinstalled the app? Tap Restore purchases on the subscription screen while signed in to the same Apple account (iPhone) or Google account (Android). There's no separate login. Your subscription is linked to that store account, so a subscription bought on iPhone doesn't carry over to Android, or the other way round.

Refunds

The store you bought from handles payments and refunds. iPhone: request one at reportaproblem.apple.com. Android: see Google Play refunds.

About the data

Departure times come from Transport for London's live feeds and timetables, processed by our servers every few seconds. They're predictions: trains can be delayed, cancelled or reformed at short notice. Always check station announcements when it matters.